Retail Business
Scaling 24/7 Customer Support
The Problem
The brand experienced a massive spike in support tickets regarding order tracking during the holiday season, resulting in response times over 48 hours.
The Solution
Integrated a smart chatbot across their website and Instagram that resolves tracking queries instantly and escalates complex issues with full context.
Massive
ROI & Results
The implementation drove immediate top-line and bottom-line impact.
- Resolved 85% of tier-1 support queries instantly
- Cut response times from 48 hours to 2 seconds
- Saved ₹12 lakh during peak holiday season